We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@immortalarchives.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@immortalarchives.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@immortalarchives.store.

Immortal Archives: Official Sales & Return Policy

By completing a purchase with Immortal Archives, the buyer explicitly agrees to all terms and conditions outlined below. Please read carefully before finalizing your transaction.

1. All Sales Are Final

Immortal Archives enforces a strict No Refunds, No Returns, and No Exchanges policy. Due to the high-value, rare, and specialized nature of our inventory, all transactions are final upon the clearance of payment. We do not accommodate returns for buyer's remorse, change of mind, or financial miscalculation.

2. Condition of Archival & Vintage Garments

We specialize in archival, vintage, and high-end luxury garments. By purchasing, the buyer acknowledges the following:

• Inherent Wear: Unless explicitly stated as "Brand New," items are pre-owned. Minor signs of wear, age, or distressed detailing are inherent to the nature of archival pieces and do not constitute a defect.

• Accurate Representation: All items are rigorously validated and described to the best of our ability. High-resolution photographs are provided to document the exact condition of the item.

• Buyer Responsibility: It is the buyer's responsibility to thoroughly review all images and descriptions prior to purchase. Any inquiries regarding condition must be made before completing the transaction. Claims of an item being "Not As Described" based on standard vintage wear documented in our listings will be heavily contested with full evidence.

3. Sizing and Fit

Designer sizing—particularly within avant-garde and archival fashion—can vary drastically from standard commercial sizing (e.g., intended relaxed fits, asymmetrical cuts, or altered vintage sizing).

• Measurements Supersede Tags: We provide detailed, flat-laid measurements for our garments. Buyers must rely on these specific measurements rather than the tagged size to ensure proper fit.

• Fit Disputes: Returns or chargebacks initiated due to an item "not fitting" are strictly prohibited.

4. Shipping, Delivery, and Customs

All items are dispatched from our headquarters in Ho Chi Minh City, Vietnam.

• Tracking and Liability: Every order is shipped with a fully trackable, signature-required service. Immortal Archives is not liable for lost or stolen packages once the courier marks the item as successfully delivered to the provided address.

• Customs and Duties: All international shipments are sent DDU (Delivery Duty Unpaid). The buyer assumes full responsibility for any import taxes, customs duties, or fees levied by their destination country. Refusal to pay customs fees does not qualify as grounds for a refund.

5. Payment Disputes and Chargebacks

Any attempt to bypass this binding "All Sales Final" agreement by opening a fraudulent dispute or chargeback via PayPal, a credit card issuer, or any other payment gateway will be treated as friendly fraud.

• Immortal Archives will submit all corresponding evidence—including this agreed-upon policy, tracking data with signature confirmation, pre-shipment condition photographs, and communication logs—to the payment processor to ensure the dispute is ruled in our favor.